CUSTOM TOUR

A custom Sommelier-Guided and designed wine Experience at premium Finger Lakes wineries.

by Experience Finger Lakes· Ithaca, NY
From$2000

Address

409 Lansing Station Rd, Lansing, NY, 14882

Pricing

From $2000 per person

Prices are typical; see the booking calendar for live availability and rates.

Cancellation Policy

To us, a reservation is a promise; we promise that your reservation will be honored. We do not overbook. We guarantee that the space you reserve will be available to you on your tour. We will not sell your reserved space to anyone else, under any circumstances, as long as you hold your reservation. For this reason, we may have to turn away guests and potential revenue if there is no more space on the particular tour you have reserved.

FOR PRIVATE TOURS:

Regarding Payment Structure:

  • Deposit of one (1) guest's total to be paid at the time of private tour confirmation

  • The total balance minus the deposit already paid will be due in full thirty (30) days prior to the tour .

Regarding Cancellations:

We have a thirty-one (31) day cancellation policy for all packages and private tours. If any member of your party needs to cancel or you want to cancel the entire reservation, cancellations must be processed by 5 PM no later than thirty-one (31) days prior to the scheduled tour date to receive a full refund. Please note, if your total number of guests were to change, your per person price will also change and your private tour will be re-priced accordingly.

  • If you, or anyone in your party, cancels between thirty (30) and two (2) days, inclusive, prior to the tour date, full charges (100%) are incurred, and we will issue you credit for half (50%) of the total value paid toward the tour. You will receive this credit via a gift card voucher that can be applied to any of our experiences in the future for up to 5 years. Note, that if we can fill your seat, we will credit you the full (100%) amount of your purchase.

  • If you or anyone in your party cancels within one (1) day of the tour date, full charges are incurred. No refund or credit will be issued.

NO-SHOW AND TARDINESS POLICY:

If you are not present at the appointed time and location at the scheduled start of the tour, your reservation is deemed cancelled. We will wait up to ten (10) minutes for late parties, unless otherwise specified. If you are running late, please give us a call so we know you are on your way, and so we can make arrangements, if possible.

INCLEMENT WEATHER POLICY:

Our tours run rain or shine. We will only cancel in the event of severe weather that makes driving unsafe; such as flooding, sleet and ice, three or more inches of snow/ice, or high winds. Our gorge tours will run in light rain, but we will cancel for heavy rain or thunderstorms. If a tour is cancelled due to inclement weather, we will contact guests by phone the day before the tour or the morning of the tour. In these rare cases, no charges are incurred. If you have made a partial or full payment, you will receive a full refund.

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