Sunrise Hot Air Balloon Flight

Approximately 45–60 minutes of flight time
In-flight champagne and bottled water
50+ photos taken throughout your experience
Limo-style party bus transportation to the launch field
Return transportation after landing
Experienced commercial balloon pilot
Free parking
Opportunity to upgrade or add additional experiences at a special price

**For safety reasons, we cannot accommodate:
**
Pregnant guests
Guests unable to stand or safely enter and exit the basket
Babies or very young children
Pets, including emotional-support animals

Please contact us before booking if you have questions regarding age, mobility, or other safety requirements.

Cancellation, Rescheduling & Weather Policy

At Uncorked Tours and Sunrise Balloons, we understand that plans sometimes change. Because space is limited and reserved specifically for each guest, advance notice is required to change or cancel a reservation.

Changing Your Reservation

To change or reschedule your experience

Parties of 1–2 must contact us at least two full business days before the scheduled date.
nParties of 3 or more must contact us at least three full business days before the scheduled date.

Business hours are Monday through Friday, 9:00 a.m.–5:00 p.m. Pacific Time. Weekends and holidays are not counted as business days.

All changes must be made by phone

Uncorked Tours: 888-400-7641 (tel:888-400-7641)
nSunrise Balloons: 800-548-9912 (tel:800-548-9912)

You may call either number for assistance. Eligible reservations changed within the required notice period may be moved to another available date, subject to ticket terms and availability.

Providing the required notice allows an eligible reservation to be rescheduled. It does not automatically qualify the reservation for a refund.

Weather Cancellations

Your safety always comes first. Hot-air ballooning is weather-dependent, and the pilot makes the final decision based on the conditions affecting our specific flight area.

If Uncorked Tours or Sunrise Balloons cancels your flight because of weather, your tickets will remain valid and may be rescheduled for another available date.

Occasionally, guests may experience more than one weather cancellation before Mother Nature provides the right conditions. If that happens, we will continue working with you to get you safely in the air.

Weather cancellations are handled through rescheduling and are not eligible for refunds.

When Will I Know if My Flight Is Canceled?

Weather conditions can change quickly, so our pilots monitor them closely leading up to each flight.

We will contact you as soon as a final decision is made. In some cases, conditions cannot be accurately evaluated until early the morning of your scheduled flight.

Late Arrivals and No-Shows

Balloon flights operate on a strict sunrise schedule and cannot be delayed for late arrivals. Please arrive at your assigned check-in time.

Guests who arrive late, fail to appear, or cancel after the required notice period will be considered a no-show. The tickets will be treated as redeemed and will not be eligible for a refund or rescheduling.

A new reservation will be required to book another date.

Promotional and Third-Party Tickets

Promotional, discounted, price-matched, and third-party tickets—including Groupon and LivingSocial vouchers—are nonrefundable.

When the required notice is provided, eligible unused tickets may be rescheduled for another available date according to their original promotional terms and availability.

Promotional tickets cannot be combined with or applied toward another promotional offer.

If a promotional ticket expires while you are waiting to complete a weather-related reschedule, please contact our office for assistance. Your reservation may continue to be rescheduled, subject to its original terms and availability.

Refund Policy

All reservations are nonrefundable unless Tour Protection was purchased at the time of booking and the reason for cancellation qualifies under the protection plan.

Reservations canceled with the required notice may be eligible for rescheduling but are not automatically eligible for a refund.

Late cancellations, missed flights, and no-shows are not eligible for refunds or rescheduling, regardless of ticket type.

Tour Protection

Tour Protection must be purchased at the time of the original reservation. It provides additional flexibility and the option to request a refund for qualifying cancellations, subject to the terms of the protection plan.

Tour Protection is not included with promotional or third-party tickets.

Ticket Transfers

If you cannot attend, an eligible unused ticket may be transferred to another guest when the required notice is provided.

Please contact our office before the scheduled experience so we can update the reservation with the new guest’s information.