VIP Tour

The ultimate Christmas experience!

The VIP Family Tour is the ultimate holiday experience expanding your time in each area of the North Pole! Enjoy extra time in every stop and an extended visit with Santa himself—including special moments in the Elf Workshop. As Santa’s VIP guests*, you’ll receive exclusive goodies and magical keepsakes to make your day even more unforgettable. This private, whole-family experience is filled with personalized magic and surprises that will bring your holiday dreams to life!*

Duration

Approximately 30 minutes

Inclusions

A Magical, Elf-Guided Journey through Three Enchanting Levels of the North Pole!

Step into a world of holiday wonder with our exclusive, elf-led adventure through the North Pole, where every stop is filled with excitement and magic! Here’s what’s included in this unforgettable journey:

✨ Christmas Spirit-O-Meter: Begin your adventure with a fun and interactive reading from the Naughty-or-Nice Spirit-O-Meter to ensure all who enter are true Christmas believers. Will you pass the test and earn your magical certification?

🦌 Meet Vixen, a brand new reindeer in Santa's Barn: Take a magical stop at Santa’s Reindeer Barn and get up close and personal with Vixen this year. You’ll learn all about the reindeer magic that makes Santa's sleigh fly and help her activate a magical portal into Santa's Toy Workshop!

🎁 Elf-Powered Toy Creation: Head to the workshop with the North Pole’s Head Elf, where your child will help craft a wooden toy using the Elf-Patented North Pole Magic Blueprint experience. Every child will assist in the magic and take home their very own toy as a keepsake!

❄️ Snow Globe Making Experience: Get creative with the Head Elf and make a personalized snow globe, capturing the magic of the North Pole to take home and treasure.

🎅 Surprise Visit from Santa in the Toy Factory: The magic doesn't end there! Santa himself will make a special appearance inside the Toy Factory, joining your children as they craft their toys. He’ll share magical moments and teach them how to make their toys like true North Pole elves!

🌨️ Enchanted Snow Magic: Witness Santa’s real magic as he makes North Pole snow appear out of thin air, then bottles it up for your child to take home and cherish!

🔥 Cozy Storytime with Santa: Finally, step into Santa’s living room, where he’ll invite your family to gather around the fire for a heartwarming, personalized story—about your child! This intimate moment will fill your heart with the magic of Christmas.

🎁 Special Keepsake from Santa: Each child will leave with a special gift from Santa himself, a magical token to remember this extraordinary journey forever.

This is more than a visit—it's a one-of-a-kind, magical experience that brings the North Pole to life for your family! Tickets are selling fast, so don’t miss the chance to create lifelong memories this holiday season!

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AN ALL NEW EXPERIENCE OPTION
Build-A-Buddy now at the North Pole! This optional add on allows you to pick from an array of adorable, custom stuffed animals to make right in the Toy Factory with the Head Elf for the ultimate North Pole toy building experience & a treasured take home gift.
only $12.00 while supplies last

About Once Upon a Christmas

Every holiday season, hundreds of families make the magical journey to Balboa Island, where the streets are transformed into a winter wonderland of twinkling lights and extravagant Christmas displays.

Imagine creating a new family tradition—strolling around the island, sipping warm cocoa from the Balboa Market, marveling at the festive scenes, and finally stepping into a world of holiday magic like no other. At the heart of the island, hidden away from the hustle and bustle, lies Santa's North Pole Cottage, an immersive and personalized Christmas experience designed to leave you and your little ones absolutely spellbound.

Once Upon a Christmas brings the magic of Santa Claus to life like never before. Say goodbye to long mall lines and rushed photo ops, and instead, give your children an unforgettable experience where Santa already knows their names, their Christmas wishes, and even what the Elf on their Shelf has reported back! The moment they step into Santa's cozy living room, by a crackling fire, they will know they’ve met the real Santa Claus. The entire experience is crafted to ignite wonder, excitement, and belief in the magic of Christmas.

Your adventure begins as a magical "Elf-avator" whisks you away to the North Pole Reindeer Barn to talk to one of Santa's silly reindeers, followed by a magical portal that whisks you straight into the Elf’s Workshop, where your child can help build a special toy. Finally, the grand finale—enter Santa’s private living room for the most enchanting, personal visit you’ve ever dreamed of. Santa knows it all! From last year’s presents to this year's hopes, your little ones will be amazed at just how magical and all-knowing Santa truly is.

Prepare to be awed by the wonder in your children’s eyes during this unique, magical holiday experience. Once Upon a Christmas promises an enchanting journey full of wonder, joy, and lifelong memories.

Tickets are selling fast—make this holiday season the most magical one yet!